Cookie statement

Op de True website maken wij gebruik van verschillende soorten cookies. Wij vinden het belangrijk dat je op de hoogte bent van welke cookies en voor welk doel we deze cookies gebruiken.

Wil je meer weten over hoe True omgaat met je persoonsgegevens, lees dan ons Privacy statement.

Het cookiebeleid van onze websites

Wat zijn cookies?

Cookies en soortgelijke technieken zijn kleine tekstbestanden die gedownload naar en/of uitgelezen worden van het apparaat waarmee jij onze websites bezoekt. Dit kan bijvoorbeeld door middel van de browser van een computer, tablet of smartphone. Een cookie maakt het mogelijk om bepaalde data te bewaren en terug te halen van jouw apparaat. Door cookies te gebruiken kunnen wij identificeren wie jij bent en wanneer je (op een later moment) onze website bezoekt.

Javascripts en webbeacons zijn voorbeelden van soortgelijke technieken die gebruikt kunnen worden om bepaalde data van de website te verzamelen en te verwerken.

Al deze technieken bij elkaar zullen hierna “cookies” worden genoemd.

Wat doet True met cookies?

True gebruikt cookies om persoonsgegevens te verwerken voor verschillende doelen. Wanneer je hiervoor toestemming geeft, worden deze cookies verzameld. True gebruikt de volgende cookies:

  1. Cookies om websitegedrag te analyseren
  2. Cookies om websiteverbeteringen te testen
  3. Cookies voor marketing automation
  4. Cookies voor advertenties
  5. Cookies voor klantinteractie
  6. Cookies voor social media integratie
  7. Cookies voor het bouwen van profielen

Welke cookies onderscheiden we?

Technische noodzakelijke en functionele cookies

Deze cookies zijn essentieel voor het goed functioneren en verbeteren van de website. Toestemming voor het plaatsen van deze cookies is niet vereist.

Analytische cookies

We maken gebruik van analytische cookies om te analyseren hoe je onze website gebruikt, om de website gebruikersvriendelijker te maken en te optimaliseren. Bij een beperkte impact op je privacy is toestemming voor deze cookies niet vereist. Bij een meer dan marginale impact op je privacy vragen wij altijd toestemming.

Cookies voor social media integratie

Op onze website vind je inactieve social media buttons om blogberichten te promoten op onder andere Facebook, Instagram, YouTube, Google Plus, Twitter en LinkedIn. Als je ingelogd bent op een van deze social medianetwerken kun je deze buttons gebruiken om bijvoorbeeld direct een blogbericht te delen. De knoppen worden actief zodra je daarop klikt. Vervolgens kan het social medianetwerk een cookie op je apparaat plaatsen. Voor meer informatie over de wijze waarop deze bedrijven met je persoonsgegevens omgaan, verwijzen we je graag naar de privacy statements van deze partijen.

Advertentie, commerciële- of tracking cookies

True gebruikt online advertentiemogelijkheden om de diensten onder de aandacht te brengen. Dit doen we zo gericht mogelijk zodat we relevant bezoekersverkeer op onze website krijgen. Er wordt ook gebruik gemaakt van marketing tracking cookies om je gedrag op onze website te kunnen monitoren om zo gericht mogelijk relevante content aan te kunnen bieden.

Derde partijen kunnen cookies plaatsten op je apparatuur. Daarmee kunnen deze partijen je browsegedrag volgen op verschillende websites. Wij krijgen alleen informatie van deze derde partijen over uw bezoek op de True website en niet van andere websites. De derde partijen die tracking cookies plaatsen kunnen deze gegevens (beveiligd) overdragen aan (andere) derde partijen. Deze partijen hebben hun eigen privacy statements voor het verwerken van (persoons)gegevens via tracking cookies. True heeft hier geen invloed op en is niet verantwoordelijk voor het gebruik van deze cookies door deze derde partijen. Hier kan een gedetailleerd overzicht worden gevonden met daarin de specifieke cookies die True en de betrokken partijen gebruiken op deze website. True vraagt altijd om uw expliciete toestemming om tracking cookies te mogen plaatsen op deze website.

Hoe kun je cookies verwijderen of blokkeren?

Als je cookies van onze website wilt uitschakelen, kun je dat op twee manieren doen. Klik hier om je consent in te trekken en geplaatste cookies te verwijderen. Via de cookie banner kun je opnieuw je voorkeuren aangeven. Of verwijder geplaatste cookies via de instellingen in je browser (deze opties zijn vaak te vinden onder “Help” of “Instellingen”).

Meer informatie hierover vind je hieronder:

Je kunt jouw browserinstellingen zo instellen dat geen cookies van onze websites worden geaccepteerd. Wanneer je browser geen cookies accepteert van onze website dan kan het voorkomen dat toegang tot bepaalde functies op onze website worden geblokkeerd en/of de gehele functionaliteit van de website wordt beperkt.

Hoe kan ik een klacht of verzoek indienen?

Als je vragen, klachten of verzoeken hebt over het gebruik van cookies door True die niet beantwoord zijn in het privacy- of cookie statement of indien je opmerkingen hebt, kun je contact opnemen door te mailen naar info@true.nl of door te bellen naar ons kantoor via 020 305 97 50.

Mochten wij er niet samen uitkomen, dan heb je het recht om een klacht in te dienen bij de privacy toezichthouder, de Autoriteit Persoonsgegevens. Je kunt hiervoor contact opnemen met de Autoriteit Persoonsgegevens.

Wijzigen cookie statement

True heeft het recht om wijzigingen aan te brengen aan dit cookie statement. Wij adviseren je om met enige regelmaat dit cookie statement te raadplegen, zodat je bij eventuele wijzigingen up-to-date bent.

Wanneer is dit cookie statement voor het laatst aangepast?

Dit cookie statement is op 13 september 2024 voor het laatst aangepast.

Service Cookie Banner
Domain www.true.nl
Cookie iside_cookies
Expiration 1 month
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note
Description To store the cookie banner preference
Service Cookie Banner
Domain www.true.nl
Cookie iside_accept_cookies
Expiration 1 month
Purpose Functional
Set without consent? no
GDPR needs consent? no
Note
Description To store the cookie banner preference and use the consent for other purposes (if applicable)
Service Google
Domain google.com
Cookie __Secure-3PSIDCC
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
Service Google
Domain google.com
Cookie __Secure-3PAPISID
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
Service Google
Domain google.com
Cookie _Secure-3PSID
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
Service Google
Domain google.com
Cookie __Secure-1PSID
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant and personalised Google advertising
Service Google
Domain google.com
Cookie __Secure-1PAPISID
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Collects information about your interactions with Google services and ads. It contains a unique identifier
Service Google
Domain google.com
Cookie __Secure-1PSIDCC
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Collects information about your interactions with Google services and ads to provide personalized content and advertising. It contains a unique identifier
Service Google
Domain google.com
Cookie __Secure-1PSIDTS
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Collects information about your interactions with Google services and ads. It contains a unique identifier
Service Google
Domain google.com
Cookie __Secure-3PSIDTS
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description Collects information about your interactions with Google services and ads. It is used to measure advertising effectiveness and deliver personalized content based on your interests. The cookie contains a unique identifier
Service Google
Domain google.com
Cookie NID
Expiration 6 months
Purpose Functional
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a Google account
Description This cookie contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on.
Service Google Analytics
Domain true.nl
Cookie _ga
Expiration 1 year 1 month
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note Without consent, Google Analytics will act in anonymous mode
Description Used to distinguish users. To store, count and track pageviews.
Service Google Analytics
Domain true.nl
Cookie _ga_MKJWHY60XL
Expiration 1 year 1 month
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note Without consent, Google Analytics will act in anonymous mode
Description Used to persist session state. To store, count and track pageviews.
Service Google Recaptcha
Domain recaptcha.net
Cookie _GRECAPTCHA
Expiration 6 months
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loading recaptcha from recaptcha.net to avoid Google cookies
Description a necessary cookie when executed for the purpose of providing its risk analysis
Service Google
Domain google.com
Cookie SOCS
Expiration 1 year 1 month
Purpose Functional
Set without consent? no
GDPR needs consent? no
Note
Description To store a user’s state regarding their cookies choices
Service Google
Domain google.com
Cookie AEC
Expiration 6 months
Purpose Functional
Set without consent? no
GDPR needs consent? no
Note
Description To ensure that requests within a browsing session are made by the user, and not by other sites
Service Google
Domain true.nl
Cookie _gcl_au
Expiration 3 months
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Service Reddit
Domain true.nl
Cookie _rdt_uuid
Expiration 3 months
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description Used to attribute conversions back to Reddit Ads.
Service LinkedIn
Domain linkedin.com
Cookie bcookie
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform
Service LinkedIn
Domain linkedin.com
Cookie li_gc
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Used to store consent of guests regarding the use of cookies for non-essential purposes
Service LinkedIn
Domain www.linkedin.com
Cookie bscookie
Expiration 2 years
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a LinkedIn account
Description Used for saving the state of 2FA of a logged in user
Service LinkedIn
Domain www.linkedin.com
Cookie li_rm
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note only applicable for users logged in to a LinkedIn account
Description Used as part of LinkedIn’s Remember Me Feature and is set when a user clicks “Remember me” on their device to make logging in on that device easier
Service LinkedIn
Domain linkedin.com
Cookie lang
Expiration session
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description Used to remember a user’s language setting
Service LinkedIn
Domain linkedin.com
Cookie lidc
Expiration 1 day
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description To optimize data center selection
Service Hotjar
Domain true.nl
Cookie _hjSessionUser_#
Expiration 1 year
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note
Description Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
Service Hotjar
Domain true.nl
Cookie _hjSession_#
Expiration 1 hour
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note
Description Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
Service X (Twitter)
Domain twitter.com
Cookie personalization_id
Expiration 1 year 1 month
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description This cookie is set by X (Twitter) and allows the visitor to share content from the website onto their X profile. This cookie is managed by X.
Service X (Twitter)
Domain twitter.com
Cookie guest_id
Expiration 1 year 1 month
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description This cookie is for authentication.
Service X (Twitter)
Domain twitter.com
Cookie guest_id_ads
Expiration 1 year 1 month
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description This cookie is for advertising when logged out.
Service X (Twitter)
Domain twitter.com
Cookie guest_id_marketing
Expiration 1 year 1 month
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description This cookie is for advertising when logged out.
Service X (Twitter)
Domain .t.co
Cookie muc_ads
Expiration 1 year 1 month
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description This cookie is for advertising.
Service Olark
Domain www.true.nl
Cookie _okdetect
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages)
Service Olark
Domain www.true.nl
Cookie _ok
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description most recent Olark site ID (security measure)
Service Olark
Domain www.true.nl
Cookie _okbk
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description extra state information (e.g. chat box being open/closed)
Service Olark
Domain www.true.nl
Cookie _oklv
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description the Olark loader version (for improved caching)
Service Olark
Domain www.true.nl
Cookie hblid
Expiration 2 years
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description a visitor identifier that we use only on your site to remember this visitor between visits
Service Olark
Domain www.true.nl
Cookie olfsk
Expiration 2 years
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description storage identifier that we use to maintain chat state across pages (e.g. message history)
Service Olark
Domain www.true.nl
Cookie wcsid
Expiration session
Purpose Functional
Set without consent? yes
GDPR needs consent? no
Note loaded after making a choice in the cookie banner (both yes and no)
Description a session identifier that we use only on your site to keep track of a single chat session
Service Pardot
Domain pardot.com
Cookie visitor_idXXXXXX
Expiration 1 year 1 month
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.
Service Pardot
Domain pardot.com
Cookie visitor_id
XXXXXX-hash
Expiration 1 year 1 month
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash
“855c3697d9
979e78ac404
c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.
Service Pardot
Domain pi.pardot.com
Cookie lpvXXXXXX
Expiration 30 minutes
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.
Service Pardot
Domain www.true.nl
Cookie visitor_idXXXXXX
Expiration 1 year 1 month
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.
Service Pardot
Domain www.true.nl
Cookie visitor_id
XXXXXX-hash
Expiration 1 year 1 month
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash
“855c3697d9
979e78ac404
c4ba2c66533”,
and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.
Service Pardot
Domain pages.true.nl
Cookie pardot
Expiration session
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description A session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking.
Service Pardot
Domain pages.true.nl
Cookie visitor_idXXXXXX
Expiration 1 year 1 month
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.
Service Pardot
Domain pages.true.nl
Cookie visitor_id
XXXXXX-hash
Expiration 1 year 1 month
Purpose Marketing automation
Set without consent? no
GDPR needs consent? yes
Note loaded through Google Tag Manager
Description The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash
“855c3697d9
979e78ac404
c4ba2c66533”,
and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.
Service Microsoft
Domain bing.com
Cookie MSPTC
Expiration 1 year
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description This cookie registers data on the visitor. The information is used to optimize advertisement relevance.
Service Microsoft
Domain bing.com
Cookie MUID
Expiration 1 year
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? no
Note
Description Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
Service Microsoft
Domain true.nl
Cookie _clck
Expiration 1 year
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note
Description Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.
Service Microsoft
Domain true.nl
Cookie _clsk
Expiration 1 day
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note
Description Connects multiple page views by a user into a single Clarity session recording.
Service Microsoft
Domain clarity.ms
Cookie MUID
Expiration 1 year
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? no
Note
Description Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
Service Microsoft
Domain true.nl
Cookie _uetsid
Expiration 1 day
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note
Description Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement.
Service Piwik
Domain true.nl
Cookie stg_last_interaction
Expiration 1 year
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note
Description Indicates whether the last visitor’s session is still running or a new session has started.
Service Piwik
Domain true.nl
Cookie stg_returning_visitor
Expiration 1 year
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note
Description Indicates whether the visitor has been to your site before – they are a returning visitor.
Service Piwik
Domain true.nl
Cookie stg_traffic_source_priority
Expiration 1 hour
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note
Description Stores the type of traffic source from which the visitor came to your site.
Service Piwik
Domain true.nl
Cookie _pk_id.
Expiration 1 year 1 month
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note
Description Used to recognize visitors and hold their various properties.
Service Piwik
Domain true.nl
Cookie _pk_ses.#.#
Expiration 1 hour
Purpose Analysis website behaviour
Set without consent? yes
GDPR needs consent? no
Note
Description Shows the visitor’s active session. If the cookie doesn’t exist, it means that the session ended more than 30 minutes ago and was counted in the _pk_id cookie.
Service Google
Domain doubleclick.net
Cookie IDE
Expiration 1 year 1 month
Purpose Ads
Set without consent? no
GDPR needs consent? yes
Note
Description Used to personalize the ads you see
Service X (Twitter)
Domain .t.co
Cookie __cf_bm
Expiration 1 hour
Purpose Functional
Set without consent? no
GDPR needs consent? no
Note
Description Read and filter requests from bots. Provided by Cloudflare.
Service Salesfeed
Domain true.nl
Cookie zcl.1
Expiration 1 year 1 month
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note
Description Collects data such as visitors’ IP address, geographic location and website navigation – This information is used for internal optimization and statistics for the operator of the website.
Service Salesfeed
Domain true.nl
Cookie zss.1
Expiration session
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note
Description Adds a session ID to track which pages are visited
Service Google
Domain google.com
Cookie __Secure-ENID
Expiration 1 year
Purpose Functional
Set without consent? no
GDPR needs consent? no
Note Only applicable for users logged in to a Google account
Description Used for authentication and to ensure the security of user sessions.
Service Microsoft
Domain true.nl
Cookie _uetvid
Expiration 1 year 1 month
Purpose Analysis website behaviour
Set without consent? no
GDPR needs consent? yes
Note
Description Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.

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